Privacy Policy

Last Updated: 26 August 2026

Mechago ("we," "us," "our") operates a bike roadside assistance platform that connects customers who need bike assistance with mechanics who can handle the requested breakdown or service, through the Mechago mobile app (the "App"). This Privacy Policy explains what information we collect through the App, how we use it, and the choices you have.

1. Information We Collect

Based on the App's actual functionality, we collect the following categories of information:

• Account information: your name, mobile number, and email address if you choose to provide one.
• Login credentials: your password, stored securely and never visible to us in plain text.
• Registration verification: a one-time code (OTP) sent to your mobile number to verify it belongs to you when you register.
• Vehicle information: details of a vehicle you choose to save to your profile.
• Emergency contact information: the name and phone number of an emergency contact you choose to add, used only for the in-app SOS calling feature.
• Address information: a saved address on your profile, if you provide one.
• Location information: your device's current location when you use a location-based feature — see Location Information below.
• Breakdown/service request details: the problem type, description, status, and history of requests you raise.
• Photos: any photos you choose to attach to a breakdown request — see Photos below.
• Service/request history: records of your past requests, mechanic assignments, inspections, and repairs.
• Invoice and payment-related records: invoice amounts and the payment method you record for a completed service — see Payments & Invoices below.
• Reviews and ratings: any review or rating you submit for a completed service.
• Support tickets: messages and any attachments you send us through the in-app support feature.
• Basic technical information: where technically necessary to operate the App (for example, app version or device type), basic technical information may be processed as part of normal request handling.

We do not currently use any third-party analytics or advertising SDKs in the App.

2. How We Use Your Information

We use the information above to:

• Create and manage your account
• Authenticate you when you log in
• Process the service requests you raise
• Match you with nearby mechanics
• Share relevant request and location information with the mechanic assigned to your request, where required to provide the service
• Track the status of your service request
• Verify mechanic arrival using a one-time code (OTP)
• Generate invoices for completed services
• Maintain payment and service records
• Provide customer support
• Process the reviews and ratings you submit
• Maintain the safety, security, and integrity of the platform, and help prevent fraud and misuse
• Improve and develop the platform

3. Location Information

Mechago uses your location to identify your service location, help match you with nearby mechanics, and support the breakdown assistance process from request through completion. Location is collected when you actively use a location-based feature — such as raising a breakdown request — and is used for that purpose. We do not track your location continuously or in the background when you are not actively using a location-based feature of the App.

4. Photos

You may optionally upload photos related to your bike problem when raising a breakdown request. These photos may be made available to the mechanic assigned to your request, to help them understand the issue before or during the service. Photos are not used for any purpose beyond supporting your specific request.

5. Account Authentication & OTP

When you register, we verify your mobile number using a one-time code (OTP) sent to that number. Separately, when a mechanic arrives to assist you, you confirm their arrival using a one-time code shown in the App — a safety check that the person at your location is the mechanic assigned to your request. Your login is authenticated using a secure session token issued when you sign in, which you can end at any time by logging out.

6. Payments & Invoices

Once a repair is complete, an invoice is generated reflecting the service performed. The App lets you record the payment method you used (such as UPI, card, net banking, wallet, or cash) and mark the invoice as paid. The App does not currently process payments through a live, third-party payment gateway — we maintain records relating to invoices, service charges, and payments associated with completed services, but the actual exchange of payment happens outside the App. We do not collect card numbers, bank account numbers, or similar payment credentials through the App.

7. Information Sharing

We share information only as needed to operate the platform:

• With the mechanic assigned to your request — your request details, location, and any photos you provide, so they can carry out the requested assistance.
• With service providers who help us operate the platform — for example, hosting or communication service providers, under obligations to protect your information and use it only for the purposes we specify.
• With legal or regulatory authorities — where required by law, legal process, or to protect the rights, safety, or property of Mechago, our users, or the public.

We do not sell your personal information to advertisers or other third parties.

8. Data Retention

We retain your information for as long as necessary to maintain your account, provide the service, keep a record of your service history, meet our legal obligations, resolve disputes, maintain security, and support other legitimate business purposes. Retention periods vary depending on the type of information and the purpose it was collected for.

9. Security

We use reasonable technical and organizational measures designed to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights & Choices

You can update most of your profile information — including your emergency contact, saved address, and saved vehicle — directly within the App. To request access to, correction of, or deletion of your information beyond what's available in the App, contact us at mechago47@gmail.com. We will respond to reasonable requests in accordance with applicable law.

11. Children's Privacy

Mechago is not intended for use by children. You should not provide your information through the App if you are a minor under applicable law, and you should not provide another person's information on their behalf unless you are authorized to do so.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Last Updated" date above. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Mechago

Kakinada, Andhra Pradesh, India

Email: mechago47@gmail.com

Phone: +91 90000 00000

See also our Terms & Conditions.