Questions about using Mechago
Common questions, answered based on how the app actually works.
From the home screen, choose "Bike Breakdown" or one of the quick-access categories, select the problem type that matches your situation, confirm your location, and submit. You can optionally attach up to 5 photos.
Once a mechanic accepts your request, their status updates in the app — from Accepted to On The Way to Arrived — so you can follow their progress without calling anyone.
Once your mechanic marks themselves as arrived, a 6-digit code appears in your app. Read it to them so they can enter it and unlock the inspection step — this confirms they've actually reached you before any work starts.
Once your mechanic marks the job complete, an invoice is generated and available in your request's details in the app.
Labour and service are charged at ₹200 per hour. If your repair needs spare parts, their applicable cost is added separately. There's no fixed package price per problem type — your invoice reflects the actual time spent and parts used. See our Services & Pricing page for details.
You can select a payment method (UPI, card, net banking, wallet, or cash) and mark the invoice as paid. This records how you paid — it does not currently process a live transaction through a third-party payment gateway.
Assignments can move to a Cancelled state at certain stages of the workflow. If you need to cancel a request, use the option available on your request's details screen, or contact support if you don't see it.
Once a job is completed, you can rate and leave a review directly from that request in the app.
Raise a support ticket directly from the app, or reach out using the details on our Contact page.
Still need help?
Raise a ticket from the app, or reach out directly.